The First Hour of the First 72-

What No One Tells You

During a Crisis

A free guide from a 15-year hospice and crisis-care professional, built for the families who just got the call.

6 sections. Built for the first hour after the call. Read what you need now — come back to the rest when you can breathe.

You Just Got the Call. There is a crisis.

Now What?

In the next hour, you're going to be asked to make decisions no one trained you to make. Your phone won't stop ringing. People are pushing you to make calls you can't think through. Your brain is in survival mode. And you're standing there wondering what you're supposed to do first.

Most caregivers are asking the same questions right now:

"Who do I call first?"

"What am I supposed to do before I do anything else?"

"What if I make the wrong call in this moment?"

Every family asks these. Almost no one is told the answers before they need them. This guide is — in plain language, in the order the questions will come up.

Inside the guide

Built for the First Hour in a crisis

— Not the First Week

01

The 5 Things That Matter in the First 15 Minutes

Five concrete actions that protect everything that comes after. What to do before you make a single phone call, before you tell the family, before you sign a piece of paper. The moves most families don't make until they realize, too late, that they should have.

02

The One Question That Bypasses Scripted Reassurance

In a crisis, the answers you get from the doctor are usually too smooth to be useful. This section gives you the question that gets a real answer — and the script for what to say if they redirect.

03

Permission Slips for Caregivers in Crisis

Caregivers in crisis are drowning in shoulds. You should be calmer. You should know what to do. You should not be this terrified. Throw the shoulds out. This section gives you the list of things you're actually allowed to do that no one will tell you.

Why i built this

I Have Been in the Room. I Have Also Been in the Chair.

During COVID, I was the only social worker covering more than 100 patients.

I sat at hundreds of kitchen tables with families exactly like yours. And after 15 years in healthcare, hospice, grief support, and caregiving, I heard the same sentence over and over again:

“I wish someone would have told me this sooner.”

Not after the funeral.
Not three days into a crisis.
Sooner.

Somewhere along the way, this stopped being only professional for me. I became a caregiver myself. I became the patient too.

That changed everything.

Because families deserve better than panic, guesswork, and trying to figure things out alone during the worst moments of their lives.

This is the guide I wish I could have handed every family at the door.

— Alyssa

YOUR FREE RESOURCE

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Family Protection Project provides educational resources and caregiver navigation support. Nothing here is medical, legal, or financial advice. Always consult qualified professionals for your specific situation.

"Because families deserve better than guesswork."

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