THE NAVIGATION BRIDGE
What Is A Family
Care Consultant?
A new role for a problem families have been navigating alone for too long.
When a parent gets a diagnosis. When a fall changes everything. When hospice is suggested and nobody knows what comes next. A Family Care Consultant walks beside you through all of it — at 2 AM, in the hospital hallway, in the kitchen when nobody knows what to say.
Why This Role Exists
The American healthcare system was not built to slow down and explain.
Doctors have 12 minutes per appointment.
Hospital social workers are overwhelmed and only available inside the facility.
Geriatric care managers are clinical and expensive.
Lawyers handle documents but not the family.
Therapists work on emotion but not logistics.
“Nobody owns the bridge between the medical-legal-financial systems and the family trying to navigate them.”
That bridge is what a Family Care Consultant does.
What A Consultant
Actually Does
Decision Mapping
We look at your specific family situation and tell you what to focus on first, second, and third.
Translation
We translate medical, legal, and financial jargon into plain language you can act on.
Scripts
We give you the exact words for the conversations you've been avoiding (the doctor, the sibling, the parent who won't sign the POA).
Resource Navigation
We know which Medicare benefits, hospice options, facility certifications, and free programs actually apply to your situation.
Crisis Triage
When something hits and you have hours to make a decision, we cut through the fog with you.
Education
We teach you what no one else has time to teach you, so you don't have to relearn it from scratch with the next family member.
WHAT WE ARE NOT — and why that matters
A Family Care Consultant is not a therapist, attorney, financial advisor, physician, or case manager. We do not provide medical, legal, or financial advice. We work alongside your professional team - not in place of them. What we provide is education, navigation, and clarity. The decisions remain yours.
Why Alyssa Givens?
15 years inside the system most families only enter once. Front desk receptionist. Provider's scribe. Business office manager in skilled nursing. Hospice liaison during COVID. State-approved hospice social worker. Certified Grief Counselor through AIHCP. Today: Clinical Operations Director and founder of the Family Protection Project.
Certified Grief Counselor (AIHCP)
Hospice Liaison
State-Approved Hospice Social Worker
Bereavement Coordinator
- Clinical Operations Director
- President, Heart of Hospice
- MBA, Doctoral Candidate
- 15 years across hospice & care
“Across every role, every credential, every kitchen table — the same six words followed me: 'I wish someone would have told me sooner.'
That is why this role exists. So families do not have to say that sentence anymore.”
Who This Is For
When you hit the "I don't know what to do next" wall, you need an expert in the room.
This session is designed for families facing the exact moments when the guesswork becomes too heavy and the systemic gaps become too wide to navigate alone.
The First Signs
Families noticing the first signs of decline and wondering if they're overreacting.
Getting "The Call"
Adult children who just got "the call" and don't know what comes next.
A New Diagnosis
Spouses of a newly-diagnosed loved one trying to chart a path forward.
The Hospice Transition
Families who just heard the word "hospice" and need someone to translate.
THE PROCESS
How It Works
01
Book Session
Book a 45-minute Family Care Navigation Session.
02
Intake Form
Complete a brief intake form so we don't waste your time on basics.
03
1:1 Conversation
Live 1:1 conversation — we map your specific situation.
04
Action Plan
Personalized action plan delivered within 24 hours.
05
Follow-Up Support
14-day email follow-up window for any questions that come up after.
Why This Is Worth It
THE COST OF GUESSWORK
Attorney Time: $300+ per hour
Geriatric Care Manager: $150-$200 per hour
Missed Legal Window: $3,000-$5,000 in guardianship court
Bad ER Visit: Thousands in hidden costs and untreated trauma
Wrong Discharge Decision: Thousands inout-of-pocket costs from observation vs.inpatient miscoding
THE SOLUTION
A Family Care Navigation Session is $197.
This is the cheapest decision you will make in your entire caregiving journey. And it's the one that prevents most of the others from getting expensive.
Frequently Asked Questions
The questions families ask before they say yes.
Question 1: How is this different from a Geriatric Care Manager?
A Geriatric Care Manager is typically a licensed clinician (RN or social worker) who does hands-on case management — coordinating care, attending appointments, and managing providers for you over weeks or months at $150-$250 per hour. A Family Care Navigation Session is educational. We help you understand your situation, translate the jargon, and give you the words and the plan to navigate it yourself. Different service, different price, different moment in the journey. If you need ongoing in-home case coordination, a Geriatric Care Manager is the right call. If you need clarity you can act on this week, that's what we do — and we're often the right first call before you know which path you need.
Question 2: Is this covered by insurance?
No. Medicare, Medicaid, and private insurance do not cover education or navigation services from a Family Care Consultant. The $197 is paid directly. We kept it flat-rate and accessible on purpose — most of the families we serve are already stretched thin, and the goal is for this to be the one expense that prevents the bigger ones (attorney hours, guardianship court, avoidable ER visits) from getting expensive later.
Question 3: What if my situation is complicated or unusual?
Most are. After 15 years inside hospice, skilled nursing, social work, and grief work, very little surprises me. Multiple parents declining at the same time. A sibling who refuses to engage. A loved one who won't accept care. A diagnosis nobody will fully explain. A spouse already in crisis while you're trying to plan. We start the session by mapping what's actually going on, then we focus on the next 1-3 things that matter most right now. You will leave with a plan, even if the situation stays complicated.
Question 4: What happens after the 14-day follow-up window?
After the 14 days, you can book another session anytime a new decision point comes up. Most families find one session gives them what they need to navigate the next 30-90 days. Your personalized action plan is delivered within 24 hours of our call and it's yours to keep — share it with siblings, reference it during appointments, bring it back the next time something shifts. The work belongs to you after we finish.
Question 5 — What exactly is included in the $197?
One 45-minute live session. One written Care Plan delivered within 24 hours. A 14-day email follow-up window for questions about your Care Plan. That is the complete scope of the session fee. Additional navigation or research is available through subsequent bookings.
Ready for help??
Limited to 4 sessions per week so I can give every family the attention they deserve.
$197 - Founding Member Pricing
Not quite ready? Start with the guides
THE GUIDES
Field Manuals for Every Stage
of Caregiving
What No One Tells You About Caregiver Triage| $19
For the moment everything changes at once. 8 critical moves, 27 pages, word-for-word scripts and step-by-step checklists for the first hours of a caregiving crisis.
What No One Tells You About Hospice
| $67
The 72 questions every hospice family asks — answered in full. 200+ pages covering the decision, the first week, the final days, and the grief after.
What No One Tells You About Caregiving
| $67
The whole journey in one companion. 250+ pages, 22 sections — from the first signs something is changing to rebuilding your life after loss.
⚡ Founder Pricing — first 100 customers only. Triage: $19 (goes to $27). Caregiving & Hospice: $67 (goes to $97).
*If you purchase a guide and don't find at least one thing that changes how you handle your situation, email me within 7 days and I'll refund it.
Family Protection Project provides educational resources and caregiver navigation support. Nothing here is medical, legal, or financial advice. Always consult qualified professionals for your specific situation.
"Because families deserve better than guesswork."
#SayTheThing
Not Ready?
I share caregiver tools, scripts, and real demonstrations every day — the kind of bedside intelligence that doesn't fit inside a guide.
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